To return an item simply email us at support@protectco.com.au and we will send you the RMA form.

Note: All ProtectCo Australia returns are subject to assessment. Refunds/Credits are at the sole discretion of ProtectCo and will only be given to pre-approved requests. All items must have been purchased through ProtectCo Australia. All goods come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure. You will also be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For exchanges there is a $15 re-delivery cost.

We do not accept returns of certain products including but not limited to items where by the packaging has been opened and we cannot re-sell that product as new.

It happens. Lets fix it! Simply email us at support@protectco.com.au and we will send you the RMA form.

The shipping cost to send the item back is at your expense. As long as the item is received in a re-sellable condition with all tags attached and original packaging we will send you the exchange. There will be a $15 re-shipping fee to cover the cost of sending the new item back to you.

If you have received a faulty product or you believe you are entitled to a warranty repair/replacement for an item that is not working correctly, email us at support@protectco.com.au and we will send you the RMA form.

Upload up to 6 images of the item concerned showing any defects. Include a full description of the fault / defect. Our returns department will assess and advise what to do.  ProtectCo will work with you and the manufacturer to assist in the warranty process. In some cases, ProtectCo may instruct you to contact the manufacturer directly if we believe this will be an easier / faster solution for you.

Rest assured we will work to get this resolved ASAP. Happy Customers = Happy Life!

If you change your mind normally we would offer you a store credit less the original shipping cost. Refunds are at the sole discretion of ProtectCo Australia.  If we do agree to refund your order you will incur a 15% restocking fee and the original shipping cost will not be refunded.

All returns must be accompanied with a RMA# clearly labeled on the outside of the box.  ProtectCo does not accept returns without a Return Merchandise Authorization (RMA) Number. All packages received without an RMA # included on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly.

To apply for an RMA simply email us at support@protectco.com.au.

We do not have Paypal or Afterpay. But we are accepting major credit cards such as Amex, Mastercard and Visa

To give our customers the widest selection of choice of products we do not stock all products. 

On every product page we put an indication of when your order will ship.  Please check the product page of the item that you have ordered to get the best indication of when your order will ship. 

No, we are online only.

We work Monday to Friday 9am-5pm AEST.  BUT! We are passionate about what we do and your business is important to us so we normally respond to emails outside of our normal business hours pretty quickly.

If you are receiving the error Credit and debit card payments aren’t available right now. Refresh the page or try a different payment method at checkout.

With this error code, it is usually an error on the customer's side preventing them from checking out. For example, a local error on their end such as their payment type not accepting the transaction or their browser blocking the cart.

We recommend some trouble-shooting steps to checkout again on your end.

Troubleshooting

Try a different web browser, as well as incognito or private windows to rule out any browser issues. 

Try another device, like another computer or mobile phone.

Do not have any firewalls, pop up blockers, or browser extensions that may interfere with checking out.

Clear their cache and cookies on their browser (here is an example from Google and our help center on how to do this). After this, completely reboot the browser.

Still having issues? Email us at support@protectco.com.au